Effective Date: 1 March 2025
Explore Southern Africa (“we,” “us,” or “our”) is committed to protecting the privacy and security of our website visitors, customers, and partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://exploresouthernafrica.co.za/) or use our services. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
We may collect the following types of personal information:
Personal Details: Name, email address, phone number, and postal address when you contact us or book a tour.
Travel Information: Preferences, dietary requirements, and other details necessary for arranging tours.
Technical Information: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
We process your personal information based on:
Consent: When you provide us with your information voluntarily.
Contractual Necessity: When processing is required for booking and fulfilling your tour.
Legal Obligation: When required to comply with the law.
Legitimate Interest: To improve our services and provide a better customer experience.
We use your personal information to:
Process bookings.
Provide customer support and respond to inquiries.
Send updates, confirmations, and promotional content (only with your consent).
Improve our website and services through analytics and feedback.
Ensure compliance with legal obligations.
We do not sell or rent your personal information. However, we may share information with:
Service Providers: Third-party vendors who assist with logistics or customer support.
Legal Authorities: If required by law or to protect our rights and safety.
Cross-Border Transfers: If we transfer your personal data outside of South Africa, we ensure that appropriate safeguards are in place.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.
We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie settings through your browser preferences.
You have the right to:
Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your data when it is no longer necessary.
Object: Object to the processing of your personal data under certain conditions.
Withdraw Consent: If you have given consent, you can withdraw it at any time.
Lodge a Complaint: File a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us at [Insert Email].
If you believe we have not handled your data in compliance with POPIA, you can contact the Information Regulator of South Africa:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Phone: +27 (0) 10 023 5200
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy, please contact us at: Explore Southern Africa
Email: cd@exploresouthernafrica.co.za
Phone: +27 82 898 6030
Website: https://exploresouthernafrica.co.za/